Contact Systems Setup

Enquiries arrive by email, form, WhatsApp and phone, and it is easy for some to slip through. We set up routing so each enquiry reaches the right person, autoresponders so customers know they have been heard, and a simple sheet to track every enquiry to a reply.

Who it's for

• Businesses that miss or forget enquiries
• Teams where several people handle customer contact
• Owners who want to see how many enquiries come in and what happens to them

What you get

• Enquiry routing from your forms and business email to the right people
• Autoresponders that confirm receipt and tell customers when to expect a reply
• A tracking sheet recording each enquiry, who owns it and its status
• A short written process for handling new enquiries
• Testing of every route before handover

What we need from you

• Your offer and the types of enquiry you receive
• Your target audience
• Any existing contact list or tracking spreadsheet
• Access to your email and any forms you already use

How it works

1. We map where your enquiries come from and who should handle each type.
2. We set up routing and autoresponders.
3. We build the tracking sheet and connect it where possible.
4. We test the system and hand over the written process.

Why LaunchPad

• Built around the channels your customers already use
• Simple tools your team can run without training
• Works well with lead capture forms and shared mailboxes

Frequently asked questions

Do I need special software?

No. We use tools you already have, such as your email and a spreadsheet, wherever possible.

Can WhatsApp enquiries be tracked too?

WhatsApp messages cannot always be captured automatically, but the written process covers logging them in the tracking sheet.

What should the autoresponder say?

We draft it for you, including a realistic reply time, and you approve it before it goes live.