Website Monitoring

If your website goes down, you should not hear about it from a customer. We monitor your site's uptime and errors every month and alert when something goes wrong, so problems are caught and dealt with early.

Who it's for

• Businesses that rely on their website for enquiries, bookings or sales
• Owners who have been caught out by a site going offline without notice
• Organisations that want visibility of their site's health without hiring staff

What you get

• Uptime monitoring, checking regularly that your site is reachable
• Error monitoring, watching for problems that break pages or features
• Alerts when your site goes down or errors are detected
• A monthly summary of uptime and any incidents

What we need from you

• Admin access to your website
• A named contact who should receive alerts and updates
• Details of your hosting provider

How it works

1. We set up monitoring on your website.
2. We agree who receives alerts and how.
3. When an issue is detected, you are alerted and we look at the cause.
4. Each month, we send you a summary.

Why LaunchPad

• You find out about problems early, rather than from a client
• A monthly summary that tells you plainly how your site has performed
• Fits into our maintenance plans if you want fixes and updates covered as well

Frequently asked questions

Does monitoring include fixing problems?

Monitoring detects and alerts. If you want fixes, updates and backups covered too, look at our website maintenance plans.

Can you monitor a site you did not build?

Yes. Monitoring works on most websites, whoever built them.

How will I be alerted?

We agree the method with your named contact when we set up monitoring.