Email Aliases

Role addresses such as info@, sales@ and support@ make your business easier to contact and keep enquiries out of personal inboxes. We set them up and route each one to the right people, without the cost of extra mailboxes.

Who it's for

• Businesses that want public addresses for enquiries, billing or support
• Owners who want to publish a contact address that stays the same when staff change
• Small teams where one person handles several functions

What you get

• Role addresses created on your domain, such as info@, sales@ or accounts@
• Each alias routed to the person or people who should receive it
• Testing to confirm mail sent to each alias arrives where it should
• Guidance on replying from an alias, where your provider supports it
• A short record of every alias and where it is delivered

What we need from you

• Access to your domain and your email provider
• A list of the role addresses you want and the people who should receive each one

How it works

1. We agree the list of aliases and their destinations with you.
2. We create the aliases with your email provider.
3. We send test messages to every alias and confirm delivery.
4. We send you the record of what was set up.

Why LaunchPad

• Aliases planned around how enquiries reach your business
• A clear record, so you can change routing later when roles change
• Works alongside our business and team email setup

Frequently asked questions

What is the difference between an alias and a mailbox?

An alias is an extra address that delivers into an existing mailbox. It does not need its own sign-in or licence. A mailbox is a separate account with its own inbox.

Can one alias go to more than one person?

Yes, depending on your provider. If several people need to work from the same inbox, a shared mailbox may suit you better.

Do I need an email account on my domain first?

Yes. Aliases deliver into existing accounts. If you do not have one, add business email setup to your quote.