Shared Mailboxes

A shared mailbox gives a team one inbox to work from, so enquiries do not sit unanswered in a single person's account. We set it up with access rules that decide who can read, reply and manage it.

Who it's for

• Customer service or sales teams handling a common enquiries address
• Businesses that want a record of replies kept in one place
• Offices where cover is needed when a staff member is away

What you get

• A shared inbox created on your domain
• Access rules set for each team member, such as read, reply or manage
• The mailbox added to each member's email app so it appears alongside their own inbox
• Testing of sending and receiving from the shared address
• A short note on how the team should use the inbox and who controls access

What we need from you

• Access to your domain and your email provider
• A list of the people who need access and what each should be able to do

How it works

1. We confirm the mailbox address and the access each person needs.
2. We create the shared inbox and apply the access rules.
3. We add it to team members' email apps and test it.
4. We hand over the usage note.

Why LaunchPad

• Access set deliberately, so only the right people can send as the business
• Set up on each person's app, not just created and left for the team to find
• Fits alongside aliases and team email if you need more than one route in

Frequently asked questions

How is this different from an alias?

An alias forwards mail into personal inboxes. A shared mailbox is a single inbox that several people open, so everyone sees the same messages and replies.

Does a shared mailbox need its own licence?

That depends on your provider and plan. We check this before we start and tell you if there is any extra cost from the provider.

Can we add people later?

Yes. Access can be changed at any time, and the usage note explains how.